Slow laptops and desktops
We check what is slowing the system down and recommend a cleanup, repair or upgrade.
About Us
CTRL ALT HELP is a Melbourne based mobile computer repair and tech support service. We believe fixing technology should be simple, transparent, and stress free. Our clients include home users and small business owners who need devices that just work.
We come to you for most jobs. On site visits are available across Melbourne, and convenient pick up and return can be arranged when bench work is needed. Every job begins with a clear diagnosis so you know what is wrong, what it will cost, and how long it will take.
Whether it is a quick fix or a more complex repair, you can expect careful workmanship, tidy outcomes, and friendly service every time.
Common Problems We Fix
Virus and malware removal
We remove unwanted software, clean up risky settings and help secure the device again.
Wi-Fi and internet issues
We help with routers, weak signal, dropouts, device connection problems and home network setup.
SSD and RAM upgrades
We can upgrade storage and memory to make suitable computers feel faster and more reliable.
New computer setup
We set up new laptops and desktops, transfer essentials and make sure updates are done.
Printer and device setup
We connect printers, smart TVs, streaming devices and everyday home tech so they work together.
Gaming PC repairs
We troubleshoot gaming PCs, crashes, overheating, parts issues and performance problems.
Mac and Windows troubleshooting
We support common Mac and Windows issues, including apps, settings, updates and peripherals.
Data transfer and backup help
We help move files, set up backups and explain simple ways to keep important data safer.
How It Works
Tell us the issue
Send an enquiry or call with your suburb, device type, and problem.
Diagnosis and quote
We check the issue and explain what is wrong, what can be done, and what it is likely to cost.
Repair or setup
We complete the repair, upgrade, setup or support work and make sure everything is working clearly before finishing.
No Surprise Repairs
Every job starts with a clear diagnosis. Before work begins, we explain the issue, the likely cost, and whether repair, upgrade, replacement or setup is the best option.
- Clear diagnosis before repair
- No unnecessary upselling
- Bench work available when a job needs more time
Our Services
Virus Removal, Repairs & Upgrades
We handle everyday fixes for home PCs, Macs, and Windows laptops, including virus removal, slow performance, freezing, crashes, overheating, data transfer, and hardware failures. Whether you need a RAM upgrade, a new SSD, gaming PC troubleshooting or a custom PC build, we make sure your computer runs smoothly and efficiently.
Home Cloud & Entertainment Servers
We design, install, and configure home NAS (Network Attached Storage) systems and entertainment servers so you can easily store, access, and stream your files, media, and backups from anywhere in your home. Whether you want a personal cloud for photos and documents or a Plex/Emby server for movies, TV shows, and music, we’ll get it running smoothly and securely.
Mac, Windows & New Tech Setup
Bought a new laptop, printer, smart TV, or home entertainment system? We take the hassle out of setup, ensuring everything is connected, updated, and working properly. We also provide guidance on the best tech solutions for your needs.
Home Theater & Audio Setup
Want a cinematic experience at home? We install surround sound systems, projectors, smart TVs, and streaming devices, ensuring high-quality visuals and audio for movies, gaming, and music.
Mobile Computer Repair Across Melbourne
CTRL ALT HELP provides mobile computer repair and IT support across Melbourne, with a focus on practical home visits and small business tech help. Availability can depend on the suburb and the type of job, so include your location when enquiring.
Eastern suburbs, inner Melbourne, northern suburbs, south eastern suburbs, western suburbs, Yarra Valley and Mornington Peninsula by arrangement.
Business Hours
We operate on Melbourne time (AEST/AEDT).
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Contact Us
Ask a question or arrange a quote today.
Prefer to talk? Call 0421 271 900. Mention your suburb, device type, and whether it is Mac or Windows.
For faster help, include your suburb, device type, and a short description of the issue.
Your details are used only to respond to your enquiry and arrange service.
Already Worked With CTRL ALT HELP?
If we have helped you with a computer, laptop, Wi-Fi, setup, upgrade, or tech issue, a quick Google review helps a small local business a lot.
Frequently Asked Questions
We provide mobile computer repair and IT support across Melbourne. Availability can depend on the suburb and the type of job, so include your location when enquiring.
Home PCs, Macs, Windows laptops and custom PCs. We handle virus removal, software problems, hardware upgrades, slow computers, data transfer, SSD upgrades, RAM upgrades, gaming PC issues and custom PC builds.
Yes. We are a mobile service for most home IT jobs. Pick up and return can be arranged for bench work when a repair needs more time or specialist tools.
Yes. Repairs include a 14-day return-to-bench guarantee. This is provided in addition to any rights you have under Australian Consumer Law.
We treat customer files and device information as private. Back up important files before repair where possible, and tell us if the device contains sensitive work, study, financial or personal data.
We can help with Wi-Fi, routers, NAS and home network setup. Fixed telecommunications cabling must be handled by a registered cabler.